1. Job Summary

This role offers an exciting opportunity to be part of a dynamic team responsible for managing and supporting the PCS7 application. The PCS7 Support Analyst will handle incident, problem, and change management processes while ensuring smooth application operations and lifecycle management. A key aspect of the role involves effective communication with SMEs, stakeholders, and business users. The ideal candidate must be fluent in French (both verbal and written communication).

100% Remote
24 month of project + extension
Languages: French and English
City of the project: Brussels
Hourly rate between 55 and 65 Euros.

2. Key Responsibilities

Incident Management (First Line of Support – End-to-End Incident Handling)

Serve as the first point of contact for incident resolution.
Manage and track incidents throughout their lifecycle.
Document knowledge base articles for future incident resolution.
Monitor application health and ensure system stability.

Problem Management (Proactive & Reactive Issue Resolution)

Identify, analyze, and resolve problems effectively.
Create and manage problem tickets.
Coordinate resolution efforts involving infrastructure, network, database, and product vendors.

Change Management (Implementation & Process Adherence)

Create and manage change requests.
Follow up on change activities and coordinate execution.
Perform change activities such as Installation Qualification (IQ) and Operational Qualification (OQ) tests.

Application Operations & Lifecycle Management

Oversee application patching, including installation and vendor coordination.
Develop and maintain installation procedures.
Maintain asset information in the Configuration Management Database (CMDB).
Manage user access (creation, modification, and deactivation).
Create and update service desk and configuration guides.

3. Job Requirements

Essential Skills:

Strong expertise in ITSO SME Support and Application Version Upgrades.
Experience in IT interventions and troubleshooting complex application issues.
Proven ability to coordinate and communicate effectively with users, stakeholders, and solution providers.
Deep understanding of GXP and GAMP validation standards.
Extensive experience in supporting PCS7 applications.
Strong incident management skills, including first-line support, root cause analysis (RCA), and problem resolution.
Proficiency in setting up war rooms for critical incidents and ensuring rapid issue resolution.
Hands-on experience in Distributed Control Systems (DCS) software, preferably PCS7.
Fluency in French and English (both verbal and written).

Nice-to-Have Skills:

Experience with Syncade, Delta V, Optimu, and MES systems.

Qualifications:

Bachelor’s degree or higher in a relevant field.

4. Travel Requirements

Yes (Travel may be required based on project needs).

PCS7 Automation Engineer