Explore courses designed by our team to elevate your career to the next level.
Duration: 8 hours (1 day)
Objective: Introduce fundamental concepts of Artificial Intelligence and its practical applications in business.
Target Audience: Beginners in AI, business owners, and managers interested in AI applications.
Price: USD$ 289,00 / person
• Definition and evolution of AI
• Types of AI: Machine Learning, Deep Learning, and Generative AI
• Practical applications of AI in business
• Introduction to ChatGPT, Google Bard, and OpenAI
• AI platforms in the market (Google AI, AWS AI, Azure AI)
• Practical exercise: Testing an AI tool
• Impact of AI on the job market
• Ethical issues and regulations (LGPD and GDPR)
• How to prepare a company for AI implementation
Duration: 16 hours (2 days)
Objective: Teach how to use AI for process automation, data analysis, and customer experience improvement.
Target Audience: Business professionals, innovation managers, and IT professionals.
Price: USD$ 1659,00 / person
• Intelligent automation: RPA vs AI
• Implementing chatbots and virtual assistants
• Using AI to optimize internal processes (support, finance, and marketing)
• Case study and practical application
• Data science for business: How AI analyzes data
• Machine Learning in practice: Predictive models applied to sales and CX
• How to create an AI strategy for personalized customer service
• Final Workshop: Creating an AI plan for your company
Duration: 8 hours (1 day)
Objective: Teach basic CRM usage for customer management and sales funnel optimization.
Target Audience: Sales, customer service, and marketing professionals.
Price: USD$ 289,00 / person
• Definition and importance of CRM
• Benefits of a well-structured CRM
• Types of CRM: Operational, Analytical, and Collaborative
• How to register leads and opportunities
• Contact management and interaction history
• Basic process automation in CRM
• Sales funnel stages in CRM
• How to prioritize opportunities and forecast closures
• Practical exercise: Creating a sales pipeline
• How to extract insights from CRM data
• Monitoring key KPIs
• Creating simple reports
Duration: 16 hours (2 days)
Objective: Teach advanced CRM automation and how to create personalized customer strategies.
Target Audience: Sales people, marketing, and customer service managers.
Price: USD$ 1659,00 / person
• Workflows and repetitive task automation
• Automated emails and notifications
• Customer segmentation and personalized campaigns
• Workshop: Creating automated workflows in CRM
• How to use AI to predict customer behavior
• Predictive models for retention and loyalty
• Strategic dashboards and reports
• Final Workshop: Implementing CRM automations
Duration: 8 hours (1 day)
Objective: Teach the basic concepts of CX and how to optimize the customer journey.
Target Audience: Customer service, sales, and marketing professionals.
Price: USD$ 289,00 / person
• Essential concepts and business impact
• Difference between customer service, UX, and CX
• How to measure and improve customer experience
• How to map and optimize the customer journey
• Identifying pain points and opportunities
• Practical exercise: Creating a customer journey map
• Proactive and humanized customer service
• Using technology to enhance CX
• How to turn customers into brand promoters
Duration: 16 hours (2 days)
Objective: Teach how to use data to improve customer experience.
Target Audience: CX leaders, marketing, and support professionals.
Price: USD$ 1659,00 / person
• Key CX metrics: NPS, CSAT, CLV
• How to interpret feedback and turn it into action
• Predictive analysis tools for customer behavior
• AI and chatbots for customer service
• Omnichannel and channel integration
• Final Workshop: Creating a personalized CX plan
With over 15 years of experience in Customer Relationship Management (CRM) and Customer Experience (CX), our lead instructor is a seasoned professional who has helped businesses across the world optimize their strategies, automate workflows, and enhance customer engagement.
A modern and personalized approach to recruitment.
Years of working directly with companies to implement high-performance CRM and CX solutions.
Specialized in predictive analytics, customer segmentation, and AI-powered engagement strategies.
Deep understanding of international markets and customer behavior across different cultural and economic landscapes.
Thousands of professionals and corporate teams have successfully applied his training to scale their businesses and enhance operational efficiency.
